General Support Center
Looking for support for a specific product? Try our Product Support page.
Common Pond Issues
Every koi pond, no matter how well it’s built, will go through phases that can leave owners scratching their heads. Water turns green, foam shows up, chlorine sneaks in, or the pond suddenly behaves differently than it did last season. These issues are completely normal—and completely fixable. This section breaks down the most common pond challenges, from new‑pond growing pains to long‑established ponds that need a little refresh, and explains what’s really going on beneath the surface so you can get your water clear, healthy, and back to looking its best.
Pond Design Fundamentals
Designing a great koi pond isn’t just about how it looks—it’s about how well it works. The choices you make beneath the surface are what determine whether your pond stays clean, healthy, and easy to maintain for years to come. From aeration and filtration to bottom drains, skimmers, jets, lighting, and even whether to use rocks, each component plays a specific role in creating a balanced, low‑maintenance ecosystem. This section breaks down the core fundamentals of smart pond design so you can understand what each piece does, why it matters, and how it all comes together to create a pond that both you and your koi will thrive in.
- Aeration
- Autofill
- Contour
- Jets
- Lighting
- Skimmers
Helpful Pond Calculators
This set of calculators gives you quick, accurate answers to some of the most common pond questions.
Terms and Conditions
This section provides a clear overview of our online terms and conditions, including how orders are processed, shipped, and handled in the event a return or refund is needed. It’s designed to help you understand what to expect when purchasing from us and to ensure every transaction is smooth, transparent, and worry‑free.